Merrycade
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How can we help?

Answers to the most common questions about creating, sending and opening Merrycade gift adventures. Still stuck? Write to us — a real person replies.

Last updated: 28 October 2026

E-mailcaglar.sert1@gmail.com
Response timeUsually within 2 business days
LanguagesEnglish and Turkish

Getting started

Merrycade is free to download. On first launch you can play the demo adventure straight away — no account is needed.

  • Requirements: iPhone and iPad with iOS 15 or later; Android 7.0 or later.
  • Languages: English and Turkish (the app follows your device language and can be changed in Settings).
  • Internet: not needed to play or create. The store is only contacted for the purchase.

Creating a gift adventure

Tap Create a Gift Adventure on the home screen and follow the seven steps:

  1. Names — the two heroes and how they call each other.
  2. Characters and photos — pick a face photo for each hero, then choose outfits, hats and accessories.
  3. Your world — pets, music and the look of your adventure.
  4. Memories — photos and notes for the ten gift boxes.
  5. Story scenes — write what the heroes say (at least the 10 required scenes).
  6. Final gift — wrapping, letter, voice message and a last surprise.
  7. Review — check everything and preview the scenes.

Everything saves automatically. You can stop anytime and continue later from My Adventures.

Tip for great faces: use a well-lit, front-facing photo where the face is not covered. You can adjust the crop after choosing it.

Sending the invitation

When the review shows everything ticked, tap Invite. Merrycade asks you to confirm and then creates a small .ccgift file containing the cropped faces, gift-box photos and notes, dialogue, letter and voice clips of that adventure.

Send the file with any app: Messages, WhatsApp, AirDrop, e-mail, Telegram or Files. Anyone who has the file can open it in Merrycade, so send it only to the person it is meant for.

Opening an invitation

iPhone and iPad

  1. Install Merrycade (free).
  2. Tap the .ccgift file in the chat or mail, then Share → Merrycade. Or save it to Files and use Open an Invitation on the home screen.

Android

  1. Install Merrycade from Google Play (free).
  2. Tap the file and choose Open with Merrycade. If your messaging app only downloads it, open Merrycade and tap Open an Invitation, then pick the file from Downloads.

Purchases and restore

Creating gifts is unlocked by one Creator purchase. It is a one-time, non-consumable purchase — no subscription — and the price is shown in your local currency before you confirm.

Restore on a new phone: open Settings → Restore purchases while signed in with the same Apple ID or Google account you used to buy.

Refunds: purchases are processed by Apple and Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android from your Google Play order history.

Troubleshooting

The invitation file does not open

Make sure Merrycade is installed and up to date, and that the file was not renamed or converted by the messaging app (it must end in .ccgift). Try saving it to Files/Downloads and using Open an Invitation. Files that were modified are rejected for safety.

My face photo looks wrong

Choose a photo where the face is clearly visible and facing the camera, with good light. Very small or blurry faces may not be detected. You can pick another photo at any time.

Voice recording does not work

Merrycade asks for microphone access the first time you tap Record. If you declined, allow it in your device settings (Settings → Merrycade → Microphone on iPhone; Settings → Apps → Merrycade → Permissions on Android).

The purchase did not unlock creating

Wait a moment and reopen the app, then try Settings → Restore purchases. Check that you are signed in to the store with the account you used to buy. If a payment is pending (for example family approval), it unlocks once it completes.

I ran out of storage

Adventures with many photos and voice clips take space. Delete adventures you no longer need from My Adventures.

Deleting your data

Delete a single adventure from My Adventures, or everything at once with Settings → Delete all my data. Uninstalling the app also removes all of its data. Invitations you already sent stay with the people and apps you sent them to.

Read more in our Privacy Policy.

Contact us

Write to caglar.sert1@gmail.com and tell us your device model, system version, app version (Settings → About) and what happened. Please do not send personal photos — we never need them to help you.

E-mail support